Maintaining the highest standard of quality in our products is very important to us.
If you believe that you have a faulty or damaged item, please contact us at firstname.lastname@example.org so that we can assist you more efficiently.
In your email, please provide the following information in order for us to properly assess the issue:
1.Your order number (or full name/email you placed the order with)
2. The product name of the damaged item
3. An image of the fault or damage
4. Any other information e.g has the product been worn/washed/etc.
*Please tailor the following email subject line to your order so we can prioritize your ticket: <damaged product> order #xxxxx
Our team will open an investigation and get back to you as soon as possible.